I'm not gaining experience or leveling up!

Hello, there is currently a known issue where it appears that progress isn't being gained in your experience/level bar when playing the game...

Free spins didn't trigger in China Shores, Flamenco Flare, or Adorned Peacock!

Free Spins in these games are a little different from most other myVEGAS Games. To trigger free spins, all symbols must land on a pay line a...

How do I collect the Growth Fund?

The event and sales that are available to each player may be different. Check event info screen in-game to see specific event details for yo...

I can't collect my Clubhouse vaults!

To unlock the vaults from the Clubhouse, you and your club will need to earn enough points to unlock them. The vaults in clubhouse are tied ...

My Clubhouse points reset!

Every Monday at 00:00 Pacific Time, Clubhouse points will reset. Clubhouse points will also reset if a player quits a Club.Players will have...

I'm receiving an error when trying to book my reward on MGMRewards.com

PLAYSTUDIOS Support is unable to assist with booking errors on the MGM Rewards website as our staff does not have access to their booking so...

I'm getting an "Expired" or "Already Redeemed" error when trying to redeem chip links.

Most issues when collecting chip links arise when trying to collect on a mismatched account. This is generally caused when the account you’...

"Your Email address is Already in Use" pops up when I try to purchase a reward.

There are two reasons you may receive this message when trying to purchase a reward:1. You may have purchased a reward on myVEGAS before, bu...

Instructions if you’re having difficulty updating myVEGAS from Google Play

There is currently a known issue with the Google Play Store which can prevent some users from updating some apps on their device. While we a...