I purchased a new device and my data didn't transfer over!

Using Google's and Apple's data transfer will generally not transfer your PLAYSTUDIOS account information.In order for us to back up your da...

Free spins didn't trigger in China Shores, Flamenco Flare, or Adorned Peacock!

Free Spins in these games are a little different from most other myVEGAS Games. To trigger free spins, all symbols must land on a pay line a...

I can't collect my Clubhouse vaults!

To unlock the vaults from the Clubhouse, you and your club will need to earn enough points to unlock them. The vaults in clubhouse are tied ...

My Clubhouse points reset!

Every Monday at 00:00 Pacific Time, Clubhouse points will reset. Clubhouse points will also reset if a player quits a Club.Players will have...

I'm receiving an error when trying to book my reward on MGMRewards.com

PLAYSTUDIOS Support is unable to assist with booking errors on the MGM Rewards website as our staff does not have access to their booking so...

I'm getting an "Expired" or "Already Redeemed" error when trying to redeem chip links.

Most issues when collecting chip links arise when trying to collect on a mismatched account. This is generally caused when the account you’...

"Your Email address is Already in Use" pops up when I try to purchase a reward.

There are two reasons you may receive this message when trying to purchase a reward:1. You may have purchased a reward on myVEGAS before, bu...

Instructions if you’re having difficulty updating myVEGAS from Google Play

There is currently a known issue with the Google Play Store which can prevent some users from updating some apps on their device. While we a...

Facebook Connection Issues

Some players have reported issues when connecting via Facebook such as being required to repeatedly connect. This is generally related to an...