How do I find my Support Code or User ID?
Your Support Code or User ID is a unique identifier that is linked to each account. Here are instructions on how to find it in each PLAYSTUD...
I've stopped earning Rewards Points when playing!
Each platform our game is on has unique and specific requirements that we have to comply with. One of those requirements is to control the a...
Do I have to link my account with Facebook or AppleID to play?
Linking your game account with facebook or AppleID is not required to play the game. However many features will not be available such as Rew...
Can I link my account with an email address or Google?
Currently the only supported methods to link your accounts is with Facebook or AppleID.
I'd like to subscribe to chip emails.
Accounts are automatically subscribed to chip emails when linking they are linked via facebook. They will be sent to the linked primary emai...
I transferred my data to a new device but my account isn't showing?
In order for us to back up your data, you need to connect your game account to Facebook or Apple ID. If you had previously connected your ap...
My game account was compromised!
If your account was compromised, it was because someone was able to access your Facebook/AppleID or had access to your device. If your Faceb...
When I logged in my account information is incorrect.
If your account information is incorrect when logging in, it's likely you were playing on a different account. If you had connected your Fa...
I am logged into the wrong Facebook or Apple ID.
To recover an account, simply connect your game to the same Facebook or Apple account you connected with previously. These steps should help...
The Facebook/AppleID I used to connect my account was deleted.
The only way to recover an account is to be connected to the same Facebook or AppleID you connected with previously. Because our accounts ar...
Can I combine or transfer accounts?
We are unable to transfer, merge, or duplicate information between accounts per our Terms of Service agreement. Because each account is atta...
My Rewards Points aren't syncing between games!
Normally when Rewards Points aren't syncing up between PLAYSTUDIOS games, this is the result of some lag between our servers. Because we hav...
Need more help?Contact us