General FAQs
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Welcome to POP! Slots
Thanks for downloading POP! Slots. With tons of ways to spin and win together, POP! Slots offers a totally unique social casino experie...
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Invite your friends!
Invite your Friends to Play Pop! Slots.1. Invite your friends2. Get chips for every friend within 48 hours after they join an...
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How do I get my profile pic to show up?
When you launch the app, tap the Connect button to sync your game with Facebook. This will allow your profile picture to show up in the game...
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How do I move around the POP! Slots casinos?
Welcome to the casino! To check out the lay of the land, place two fingers on the casino floor and drag them apart to zoom out and see more ...
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How do I toggle between manual and autospin?
Toggle Autospin on using the button located beneath the reels between Pays and Bet. To return to manual spins tap either Autospin or Spin.
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Game freezing during free spins?
If your game crashes right when you enter a bonus round, force quit the app and reload it.If you win chips during your free spins round, the...
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How are free spins bonus rounds triggered and calculated?
When you or another player triggers free spins in POP! Slots, it triggers free spins for all of the players in your bank of machines (up to ...
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POP - Why am I not receiving emails?
We like to send out announcements about new games and rewards that often include free chip links. When you first connected to Facebook, we t...
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What's the difference between the Hottest and Coldest seat?
Just like Slot Play in real-life, our developers wanted to give our players the chance to choose their winning slots similar to how they wou...
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Where's my level up bonus?
If your level up bonus was not immediately added during the session in which you leveled up, it will be automatically applied to your balanc...
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Will I lose my game progress if I delete the app or close my Facebook account?
If you uninstall and then later reinstall our app on your Facebook account, your progress will be saved and restored upon reinstall.However,...
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My location is wrong in my profile!
We use geolocation in our app to show a location for all players. The information shown is based on the IP address location shown to our gam...
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Where are the chips I won from my Hero respins in the Oz bonus game?
In the Oz bonus game, all wins are credited after your Hero respins are finished. Once your bonus credits float up, it is possible to start ...
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Where are my winnings from the Wall of Khan bonus?
The Wall of Khan bonus will always pay out if you have earned a spot on the wall, even if you leave or lose connection.If you don't see the ...
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Did I miss the bonus? My credits keep disappearing
If you exit the POP! Slots app while sitting at a machine and the game is still running in the background you may be included in a bonus rou...
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How do I get more chips?
Need more chips? We give out free chips all the time in the app -- turn on your notifications on your device so that you can collect your d...
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When does POP! pay out players for events?
For special events like raffles, level up challenges, and wins challenges we award all winners at the close of the event. To find the date ...
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I am logged into the wrong Facebook or Apple ID.
To recover an account, simply connect your game to the same Facebook or Apple account you connected with previously. These steps should help...
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How Do I Earn Loyalty Points?
How do I earn Loyalty Points? All you have to do is pick your favorite slot game and start spinning. You will see your Loyalty Points increa...