How do I find my Support Code or User ID?

Pop! Slots and MGM Slots Live will use two different IDs. If you're connected Facebook or AppleID, your support code will be your unique ide...

I've stopped earning Rewards Points when playing!

Each platform our game is on has unique and specific requirements that we have to comply with. One of those requirements is to control the a...

Do I have to link my account with Facebook or AppleID to play?

Linking your game account with facebook or AppleID is not required to play the game. However many features will not be available such as Rew...

Can I link my account with an email address or Google?

Currently the only supported methods to link your accounts is with Facebook or AppleID.

I transferred my data to a new device but my account isn't showing?

In order for us to back up your data, you need to connect your game account to Facebook or Apple ID. If you had previously connected yo...

I was logged out of Pop! Slots!

From time to time you may get logged out of your game. Don’t worry, we can get you back to where you left off! Launch the POP slots! app and...

When I logged in my account information is incorrect.

If your account information is incorrect when logging in, it's likely you were playing on a different account. If you had connected your Fa...

I have been playing POP! Slots as a guest!

Don’t worry! If you are already inside the game, go back to the Lobby and tap the Facebook icon on the bottom left of your screen. The game ...

My game account was compromised!

If your account was compromised, it was because someone was able to access your Facebook/AppleID or had access to your device. If your ...

The Facebook/AppleID I used to connect my account was deleted.

The only way to recover an account is to be connected to the same Facebook or AppleID you connected with previously. Because our accounts ar...

I'd like to subscribe to chip emails.

Accounts are automatically subscribed to chip emails when linking they are linked via facebook. They will be sent to the linked primary emai...

Can I combine or transfer accounts?

We are unable to transfer, merge, or duplicate information between accounts per our Terms of Service agreement. Because each account is atta...

My Rewards Points aren't syncing between games!

Normally when Rewards Points aren't syncing up between PLAYSTUDIOS games, this is the result of some lag between our servers. Because we hav...