There are multiple possibilities as to why a disconnect happens. 

Here are a few important factors to be aware of when playing POP! Slots.

Because of the real-time aspects of our game, if a small pause in your internet connection with our servers does occur on your end it will more than likely cause a disconnect from the bonus round.

As Avid players also, we have come across multiple times where notifications from other apps including messenger apps, texting, and phone calls can happen during gameplay. Tapping on the notifications accidentally and then switching to the other app can inadvertently stop game play and disconnect you from the bonus round.

Disconnection is more likely a break in internet connection, even if for a brief moment. It may seem like your wifi or data signal is decent or even strong, but any potential lapse in connection could cause a disconnect.

Playing on the strongest connection possible offers the best experience of POP! Slots so that you can hang on and enjoy the excitement live with the other players at your bank of machines!

Even if you lose connection as the bonus is beginning, you will always be included in the bonus if you have bonus credits. If the bonus begins and your device loses connection it may look like your credits seem to disappear. You will always receive your winnings when you restart the app after the bonus round ends.