How to Purchase Chips

How to purchase on mobile devicesIn order to make purchases, you will need an active Google Play account for Android Devices or an active Ap...

I'm receiving an error when making a purchase on my mobile device!

Purchase errors can be caused from numerous factors ranging from a bad connection from your device to the app, our app to the Store's server...

My chip purchase with Google/Apple/Amazon/Facebook didn't credit my account!

When you purchase chips, they almost always credit your account immediately. If you make a purchase and do not immediately see your balance ...

I'd like to refund a purchase I made

Because PLAYSTUDIOS does not retain any credit or payment information of our players, we are not able to provide refunds. If you'd like a re...

I was overcharged for a purchase.

Sometimes the app stores will cause multiple charges to appear on your account. This can generally be due to payment processing issues, or b...

Why couldn't I spin the Bonus Wheel?

After you buy a chip package from the main 6 item store, you may be offered the opportunity to purchase a spin on the bonus wheel. The spin...

How to find my Apple or Google receipt.

For instructions on how to find your Apple or Google receipt, click the appropriate platform below. AppleWhen locating an Apple receipt...