I'm receiving an error when trying to book my reward on MGMRewards.com

PLAYSTUDIOS Support is unable to assist with booking errors on the MGM Rewards website as our staff does not have access to their booking so...

"Your Email address is Already in Use" pops up when I try to purchase a reward.

There are two reasons you may receive this message when trying to purchase a reward:1. You may have purchased a reward on myVEGAS before, bu...

I'm getting an "Expired" or "Already Redeemed" error when trying to redeem chip links.

Most issues when collecting chip links arise when trying to collect on a mismatched account. This is generally caused when the account you’...

I can't log into facebook or access Gifting on iOS

If you’re on an Apple device, you may need to adjust some permissions on your device to be able to get connected to Facebook or send/receive...

How to Progressive Jackpots work?

Progressive Jackpots are large collective jackpots that tick higher with every spin. Winning a Progressive Jackpot adds the current total on...

How does the Mega Lucky Machine work?

The Mega Lucky Machine is a single payline slot machine that allows you to earn extra bonuses outside of the traditional slots lineup. Inste...

What does "Turbo" mean?

The Turbo Feature that is next to the increase bet button will cause the reels to spin and complete much faster while spinning manually and ...

What is Xtra Reward?

Xtra Reward is a unique bonus feature that adds special gameplay mechanics in the following games:Masked Ball NightsLion Festival Boosted Ce...

How to reactivate the Balance of Fortune

If you have more than 20 Free Games remaining, you can return to the Balance of Fortune and change your selection. Values will be adjusted b...

What is Balance of Fortune (Super Free Version)?

Unlike the standard Balance of Fortune, this version offers a choice between Free Games and Super Free Games. Super Free Games function simi...

I’m getting a Stage3D Error!

Facebook recently made setting changes to their site that has impacted some players on Facebook. Toggling the following setting in your brow...

I purchased a new device and my data didn't transfer over!

Using Google's and Apple's data transfer will generally not transfer your PLAYSTUDIOS account information.In order for us to back up your da...

Facebook Connection Issues

Some players have reported issues when connecting via Facebook such as being required to repeatedly connect. This is generally related to an...