Please note that PLAYSTUDIOS is not able to assist with third party offers. 

Typical requirements for these offers include:

1. You are a brand-new user who has never downloaded our app
2. You achieve a specific level (sometimes within a specific time frame)
3. You installed the app directly by tapping the offer

If you are a brand new user who installed from an offer and achieved the required level within the time frame (if specified), then your offer will be paid out.

If you have reached a listed goal and have not received your credit, reach out to the 3rd party app that you are utilizing for further assistance.