How do I redeem my Sweeps Coins?

In order to be able to redeem your Sweep Coins for real prizes, you must cycle through your Sweep Coins at least once before they are redeem...

Am I able to see my Redemption history?

Yes!  When you go into the Redemption menu in your game, your redemption history will be towards the bottom.  You will also be abl...

How long until I get my Gift Card redemption?

Prizeout is the source of where you will select from a long list of different gift cards. Once you make your selection, it will be sent dire...

Can I cancel my Redemption?

Keep in mind, the only type of Redemption that you are able to cancel is ACH, and only when it's in a pending state.  You will see ther...

How long does an ACH redemption take?

This process will also initiate the identification process to ensure you are the right person going through the redemption process. Make sur...

Can I add a different bank account for my Redemption?

Yes you can!Just head over to your Redemptions menu, and click on Redeem via ACH:Then find underneath your original bank account where it sa...

Why is my ACH redemption still pending?

Typically, redemptions take 3-7 business days to process. Just keep in mind that bank holidays and weekends aren’t included in that timeline...

Why was my Redemption canceled?

If you see in your redemption history a canceled redemption, this usually means either:You initiated a redemption to be canceled and your Sw...

Why can't I redeem my Sweeps Coins?

Until you have cycled or played with your Sweeps Coins, they are considered unplayed and, therefore, cannot be redeemed. You can check the s...

Why can't I input my bank information manually?

We understand your hesitation when redeeming via ACH and needing to log in to your banking institution.  Rest assured this is a safe an...

Can I redeem my prize into another person's bank account?

No.  We understand that you may want to share your prizes with other people, but to keep yourself and us safe and secure, we have ...

Why can't I redeem on my mobile device?

For the time being, and it will be temporary, you may only be able to redeem your prizes using a desktop.  We understand this may not b...