Do I need to take a break?

We encourage you to always enjoy computer games in a safe manner. We have numerous measures as described further below to allow you to engag...

Do I need to report my winnings on my taxes?

While we cannot provide you any tax advice, we can say that as soon as you have redeemed $600 or more in a calendar year from your game, you...

My game is frozen, how do I fix it?

Here are some troubleshooting steps that can help resolve this for you.-Refresh your browser, this most often fixes any interruption you may...

How does the Friend Referral work?

We love that you want to share The Win Zone with your friends!You can receive up to 1,000,000 Gold Coins and 200 Sweeps Coins just by sharin...

How does the Daily Bonus work?

Every day that you log in to The Win Zone you will have the chance to be rewarded.  Logging in everyday consecutively can earn you even...

What happened to my Sweeps Coins?

We understand that you may be frustrated that your Sweeps Coins have expired.  Please keep in mind that if a player isn't active, meani...

How can I get Sweeps Coins?

Sweeps Coins are always free with no purchase necessary!You are able to receive Sweeps Coins in a few different ways!When you register your ...

When will I receive Sweeps Coins for my Alternative Method of Entry?

Once you mail your completed postcard, please allow 45-60 days for your unplayed Sweeps Coins to be added to your balance.

My account says "Not Verified", what does that mean?

In order to make your first purchase in The Win Zone, we have you go through the verification process which includes accessing Socure. Socur...

Where do I find my Support Code?

Your Support Code will be an alphanumeric code that will identify you as a player in The Win Zone.  You can find yours by logging into ...