If you are attempting to make a purchase in the store using a debit/credit card, and you are getting an error that your address does not match or invalid address, please follow the steps below:
After you select debit/credit card in the payment selection screen, next you will see this screen..
If you see that your billing address is not correct or doesn't match exactly, select the "Change Address" option on this screen.
Next, you will Select "Add New Address"
Fill in your correct billing address, and make sure to include a "Nick Name" at the top of the form. You can simply call it "billing address" if you wish.
Once you have selected "OK", make sure your correct billing address is showing in the bottom left corner of the payment screen, and you can go ahead and fill in your payment information. For future payments, you may need to follow these steps again.
If your purchase still does not go through, please reach out to Customer Support.
Why does it say billing address is not right when I try to purchase a package?
Last Updated: 9d