For the time being, and it will be temporary, you may only be able to redeem your prizes using a desktop.  We understand this may not be ideal for some players, but we plan to have this feature live for mobile users real soon. 

You may notice it is not working if you are stuck in a loop where you are entering your information or going through verification and nothing is happening, or just puts you back into the game.  At this point, you will need to log on using a desktop and you will need to initiate the redemption process again.