If you see in your redemption history a canceled redemption, this usually means either:
- You initiated a redemption to be canceled and your Sweeps Coins were added back to your balance.
OR
2. There was a problem with your banking information, which will cause the redemption to be canceled and your Sweeps Coins were added back to your balance. If this is the case, double-check that your information is correct and initiate a new ACH redemption.
If neither of these are true, please reach out to Customer Support and we can help you from there.