We encourage you to always enjoy computer games in a safe manner. We have numerous measures as described further below to allow you to engage in our games in a fun and responsible manner.

Please Keep in mind that once you ask to take a break, currently this will be a permanent break, and will also remove you from The WIn Zone and all of our other social games.

Safe gameplay is when all players:

  • Have a fun, exciting, and entertaining experience;

  • Exercise control over their playtime and control over any in-game Gold Coin purchases;

  • Play in moderation and not to escape reality;

  • Balance playtime fairly with other real-life activities;

  • Do not avoid work, family, or other commitments to play games;

  • Avoid playing if under the effect of alcohol or any illicit substances; and

  • Avoid playing if they don’t feel comfortable or in control of your activities.

To avoid spending too much time on computer gaming you can

  • Limit how much time you spend playing the game by requesting a Self-Exclusion

To get further information or request an account closure please contact customer support.

We will always try to apply any requested account closures as soon as possible, however, the account closure request may take a reasonable time period to be applied. If at any point you discover your account closure request has not been successfully applied, you must immediately inform us to customer support.

How can you spot a Computer Game Behavior Disorder?

  • Take notice of behavioral patterns that are characterized by the following:

    • An impaired control over playtime;

    • The need to prioritize gaming over other activities;

    • An elevated interest in games that surpasses that of other interests or daily responsibilities; or

    • A consistent escalation of playtime hours despite the occurrence of negative consequences surrounding the player.

  • It's important to note that for a computer game disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.

What should you do if you or someone you know may have a Computer Game Behavior Disorder?