MGM Resorts was recently impacted by a cybersecurity issue that affected some of their property management systems. As of Sep 18, 2023 MGM Resorts is only able to honor room and show reservations that have already been booked. All other myVIP Rewards from MGM Resorts, including FreePlay Rewards, may no longer be redeemed on property until October 14, 2023. Please continue to check this Support Topic for the latest updates.
As a result, we have extended the redemption periods by 30 days for all myVIP Rewards from MGM Resorts. This will allow you extra time to redeem your current rewards or any new MGM Resorts rewards, which are still available to purchase in the myVIP rewards store.
To view how to cancel a reward please view our FAQ here.
MGM Resorts has been a long-time, trusted partner of PLAYSTUDIOS, and we are doing everything we can to assist them as they work to resolve this issue. Thanks again for your continued support and patience as we get through this together.