There are two reasons you may receive this message when trying to purchase a reward:

1. You may have purchased a reward on myVEGAS before, but it was on a game account connected to a different AppleID or Facebook. Because our TOS disallows the use of multiple accounts from redeeming rewards, this would be our system preventing the creation of a duplicate rewards account.

2. You have one of our other games (POP! Slots, myKONAMI, myVEGAS Blackjack, myVEGAS Bingo, MGM Slots Live) connected to a different Facebook or AppleID that uses the same email address that you are attempting to use for your rewards account.

It is recommended to login with the first account used to redeem rewards or connected to a PLAYSTUDIOS game.

If you are still experiencing difficulties, please reach out to our support team with the following information and we'll be happy to investigate further:

- Your Support Code (this can be located in your in-game Settings menu)
- The used when you received this error.
- Your MGM Rewards account number if available.