Due to our Rewards Terms of Service, Playstudios will not directly cancel a redeemed room Reward. That said, we recommend to reach out to our reward partner directly and ask that they forward your cancellation request to us. If your request meets their terms of service, it will be forwarded to us and be cancelled within approximately 1 week. Also, after a Reward has been redeemed by contacting the reward issuer and making a reservation, no Loyalty Point refunds will be provided.
Cancelling a Redeemed Room Reward
Last Updated: 102d