Due to our rewards Terms of Service, PLAYSTUDIOS will not directly cancel a redeemed room Reward. That said, we recommend reaching out to our reward partner directly and asking that they forward your cancellation request to us. If your request meets their Terms of Service, it will be forwarded to us and be canceled within approximately 1 week. Also, after a Reward has been redeemed by contacting the reward issuer and making a reservation, no Loyalty Point refunds will be provided.