Due to the strict limitations involving cruise rewards, the only circumstance under which they may be cancelled is in the event of the cruise itself being cancelled or if the reward has not been redeemed. Royal Caribbean has been instructed to submit cancellations when a guest contacts them in order to expedite the cancellation of your cruise reward. You can contact Royal Caribbean’s Casino Royale Reservation Center at 855-284-7463 or clubroyale@rccl.com.

If, after contacting Royal Caribbean, your Loyalty Points have not been refunded please reach out to our Support Staff with your reward redemption code(s) and a screenshot of the cancellation confirmation you received if your cruise was cancelled.  Our team will forward these codes to our rewards team for verification and cancellation. Please keep in mind that any cancellation can take up to 4 weeks to verify.