Due to the strict limitations involving cruise rewards, the only circumstance under which they may be canceled is in the event of the cruise itself being canceled or if the reward has not been redeemed. Royal Caribbean has been instructed to submit cancellations when a guest contacts them to expedite the cancelation of your cruise reward. You can contact Royal Caribbean’s Casino Royale Reservation Center at 855-284-7463 or clubroyale@rccl.com.
If, after contacting Royal Caribbean, your Loyalty Points have not been refunded please reach out to our support staff with your reward redemption code(s) and a screenshot of the cancellation confirmation you received if your cruise was canceled.  Our team will forward these codes to our rewards team for verification and cancellation. Please keep in mind that any cancelation can take up to one month to verify.