How to make a purchase.

   To make purchases, you will need an active Google Play account for Android Devices or an active Apple ID account for Apple devi...

How can I get a Refund?

   Because PLAYSTUDIOS does not retain any credit or payment information of our players, we are not able to provide refunds. If yo...

How to find a copy of your App store receipt from Google Play and Apple.

   A receipt from the App store is required for Customer Support to locate any missing purchases. Below are links with instru...

Can Ads Be Turned Off?

Advertisements - Can they be turned off? However, if you wish, you may purchase a limited-time offer for play that is Ad-Free. Simply t...

How to find my Apple or Google receipt.

For instructions on how to find your Apple or Google receipt, click the appropriate platform below. AppleWhen locating an Apple receipt...