How to purchase and use Rewards

How do I purchase a reward?Rewards are real-life experiences that you can purchase with your Loyalty Points. They include cruises, hotel roo...

I want to update the information on my PLAYSTUDIOS myVIP Rewards account.

To update the information on your myVIP Rewards account, please submit a ticket to our support team and they'll be happy to update your info...

How to book MGM show, room and attraction rewards on MGMRewards.com

When you purchase a reward for a discounted or comped show ticket or admission to an attraction you will receive a confirmation email with y...

My rewards are different from someone else.

We are constantly testing new features -- rewards, pricing, etc., so that we can optimize the game experience for our players. This means th...

I’m in Las Vegas and can’t see every reward!

Our rewards are restricted by terms and conditions set by our partners. You can view these terms and conditions by tapping on the Reward you...

What does it mean when the Reward must be used within 30 days?

When your reward states it must be used within 30 days, this means that it must be used to book your reward within that amount of time befor...

The reward I want is sold out!

If a reward is sold out, it means that players have already purchased all of the available inventory for that reward.   The q...

Can I "gift" my rewards or reward points to another person?

Rewards and reward points are not transferable from one player to another. A reward may only be redeemed by the player who earned the Loyalt...

My rewards account has the wrong information

If a reward is redeemed on an account, we are unable to rename the account so that a new user can redeem rewards under the same game. This i...

How many rewards can I redeem from each partner?

Based on our close negotiations with our partners to secure the maximum amount of high-value rewards for our loyal players, the following li...

Error - Reward not available to be redeemed online

If you are receiving the following error message that your "reward is not available to be redeemed online" when trying to book your MGM prop...

How do I change the dates of my redeemed Room Reward?

If you would like to change your dates and you have not canceled your reservation yet, please contact MGM Rewards as they will be able to as...

Canceling an Unredeemed Reward

Due to the increased amount of cancellation requests, it is recommended to attempt to self-cancel your rewards if possible to avoid delays.&...

Canceling a Redeemed Room Reward

Due to our rewards Terms of Service, PLAYSTUDIOS will not directly cancel a redeemed room Reward. That said, we recommend reaching out to ou...

Canceling a Redeemed Cruise Reward

Due to the strict limitations involving cruise rewards, the only circumstance under which they may be canceled is in the event of the cruise...

How many rewards can I cancel?

Within a trailing 30-day period, up to 5 rewards may be canceled. This can either be by self-cancellation within the reward system or cancel...

Can I purchase a specific reward more than once?

Many rewards' terms state that they are limited to one (1) per player.  You may get an error message when trying to purchase the s...

I can't claim my Regal Cinema Reward!

To claim the Regal Cinema reward, all that is required is to click or tap on the "redeem here" button in the Reward email and follow the ins...

Did I win a sweepstakes I participated in?

 To check if you won a sweepstakes, head to the Rewards Store lobby in-app after the Sweepstakes period has ended. If you're a winner, ...