How to purchase and use Rewards

How do I purchase a reward?Rewards are real-life experiences that you can purchase with your Loyalty Points. They include cruises, hotel roo...

How to book MGM show, room and attraction rewards on MGMRewards.com

When you purchase a reward for a discounted or comped show ticket or admission to an attraction you will receive a confirmation email with y...

My rewards are different from someone else.

We are constantly testing new features -- rewards, pricing, etc., so that we can optimize the game experience for our players. This means th...

I’m in Las Vegas and can’t see every reward!

Our rewards are restricted by terms and conditions set by our partners. You can view these terms and conditions by tapping on the Reward you...

What does it mean when the Reward must be used within 30 days?

When your reward states it must be used within 30 days, this means that it must be used to book your reward within that amount of time befor...

The reward I want is sold out!

If a reward is sold out, it means that players have already purchased all of the available inventory for that reward.   The q...

How many rewards can I redeem from each partner?

Based on our close negotiations with our partners to secure the maximum amount of high-value rewards for our loyal players, the following li...

Canceling an Unredeemed Reward

Due to the increased amount of cancellation requests, it is recommended to attempt to self-cancel your rewards if possible to avoid delays.&...

I can't claim my Regal Cinema Reward!

To claim the Regal Cinema reward, all that is required is to click or tap on the "redeem here" button in the Reward email and follow the ins...

Did I win a sweepstakes I participated in?

 To check if you won a sweepstakes, head to the Rewards Store lobby in-app after the Sweepstakes period has ended. If you're a winner, ...