Common Questions & Concerns
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How Do I Earn Loyalty Points?
To earn loyalty points, all you have to do is pick your favorite slot game and start playing. You will see your Loyalty Points increasing th...
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Can I win real money?
All PLAYSTUDIOS games use a virtual currency that cannot be converted into real money. This is displayed in the app store under the app's de...
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How can I share screenshots with Customer Support?
Due to technical limitations, players currently on iOS devices and some android devices are unable to share screenshots or videos with custo...
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How do I collect POP! chip links?
We post Free Chip Links daily on our Facebook Page. To collect your Free Chips: Click on the link provided in our post. It w...
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How to Install or Update MGM Slots Live
To install or update MGM Slots Live, you can go to the App store and search for the the app. Once there, you can download the game if you ha...
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How do I connect MGM Slots to MGM Rewards
While PLAYSTUDIOS is partnered with MGM to bring you the best slots action and rewards available, creating an account with MGM Slots will no...
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I purchased a new device and my data didn't transfer over!
Using Google's and Apple's data transfer will generally not transfer your PLAYSTUDIOS account information.In order for us to back up your da...