Purchase errors can be caused from numerous factors ranging from a bad connection from your device to the app, our app to the Store's servers, or even problems with payment processing.  To try to reduce connection issues, please try the following steps listed below:

Please make sure that you are connected to Facebook or Apple ID prior to trying these steps.

1. Restart the app.
2. Restart your device.
3. Re-enter your card/bank information into your App Store
4. Uninstall and reinstall the app.

If you're still experiencing errors, it's recommended to contact the app store for further assistance. Because PLAYSTUDIOS does not have access to the app store we are unable to investigate payment issues, errors with the app store, or other similar problems.